Unclear COVID-19 journey requirement forces Spherical Rock few to cancel trip to Hawaii 1 working day simply earlier than flight

Spherical ROCK, Texas (KXAN) — A pair from Spherical Rock who’s been counting down the times till ultimately their Hawaiian trip simply uncovered out they can’t go.

James and his partner Marguerite Ayers mentioned they had been meant to fly out to Hawaii Tuesday morning following months of planning the a lot-desired journey.

With the assist of a trip agent, Ayers talked about they adopted all COVID-19 pre-vacation protocols — or in order that they believed.

The few reported they obtained a detrimental COVID-19 take a look at from a doctor at Austin Regional Clinic inside simply 72 hrs previous to touring, per the Situation of Hawaii’s protection.

“They didn’t convey to us ‘you simply can not use your regular physician, even though he’s a licensed provider,’” Ayers claimed.

Once they went to add their recordsdata as proof through journey.hawaii.gov, their details was rejected. In line with the Ayers, they had been instructed they skilled to get a harmful examination from a Hawaii-permitted husband or spouse.

Ayers talked about most companions on the permitted guidelines aren’t within the Austin area. However Walgreens and CVS are. Having mentioned that, after they went there, Ayers defined they ended up instructed neither spot may get them the results once more prior to two to 3 instances. That was dangerous for the pair, as they ended up set to fly out the early morning of Could maybe 25.

In order that they drove to Temple for a space they claimed was on the listing, however the web-site wouldn’t acknowledge assessments from there after they tried to add them.

“One net web page reveals ‘CareNow is on the guidelines,’ however once you go to add outcomes, it isn’t on the itemizing,” Ayers reported.

The 2 come to really feel like there may be been no readability all by means of your entire process. Every defined they couldn’t get options from any particular person in Hawaii after they tried to get assist.

“We’ve the 2 been in tears, we now have every been upset about it,” Ayers mentioned. “We’ve ready this for a prolonged time.”

Fortuitously, the Ayers didn’t pack their baggage for no motive and can be able to go to Cancún. They defined their trip agent assisted them re-prepare a brand new journey in significantly lower than 24 hrs, they usually’ll nonetheless depart on Tuesday morning.

The pair simply doesn’t need this stress stuffed data to happen to any particular person else.

“You obtained to do it oneself, since none of these women and men are more likely to support you,” Ayers reported.

Ayers said additionally they discovered they skilled to established up a COVID verify in progress to journey in between islands in Hawaii the night earlier than they ended up set to go.

KXAN did converse to their journey agent, who reported anybody ought to do their finest to analysis their vacation spot’s COVID-19 journey tips.